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By Curt Finch, CEO of Journyx, Inc.
Why do your best laid plans often go unfulfilled? You have put the right people in the right jobs, empowered them to achieve, drafted an excellent plan and got the necessary buy-in and funding. Yet somehow things went into the ditch and now the project is late and over budget, delivering a poor return on investment.
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Posted September 30th, 2008 | No Comments »
By Randy Miller, Director of Services, Journyx
The first part of this series discussed how to introduce positive changes and new methods into your technical support department. The second part focused on staffing and management. This final part will offer advice on how to market your new support system to both your company and your customers.
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Posted July 7th, 2008 | No Comments »
By Randy Miller, Director of Services, Journyx
The first part of this series discussed how to introduce positive changes and new methods into your technical support department. This second part will focus on staffing and management, which are often seen as the most critical parts of the operation.
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Posted June 19th, 2008 | No Comments »
By Randy Miller, Director of Services, Journyx
One of the hats hanging on my office wall says ‘Technical Support Manager.’ I have managed technical support at a software company for seven years now, and in that time, I have had to discover a way to revolutionize the team and its effectiveness for the benefit of the entire company. I was able to eventually hit upon a winning plan, and this article series will outline that plan as well as offer advice on how to implement it in your company.
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Posted May 19th, 2008 | No Comments »
